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Carolyn J. Bickford

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Everything posted by Carolyn J. Bickford

  1. We required address verification for security. Contact your bank to add your shipping address to your account for address verification purposes. You may also consider using Paypal checkout , or Paypal for checkout, as this has more options for address verification.
  2. We are sorry you are having a negative experience with a seller on Atomic Avenue. The seller has offered to reimburse you for your return shipping cost. But to get the refund for the book and the reimbursement, you need to ship the item back to the seller. Your feedback is visible to other buyers. Many buyers will review the statements from other buyers, as well as the seller's rank and rating before they buy. There is no need to correspond with the seller further, other than to return the damaged item, check your confirmation that your return has been received, and expect a refund within
  3. Contact Atomic Avenue at support@atomicavenue.com with the seller's user ID. This user will be suspended/banned from Atomic Avenue. Atomic Avenue requires all users to have valid and accurate contact information.
  4. Change your region setting in Windows from US to Canada, and the next time you launch ComicBase, it will prompt you with an option to change your currency to Canadian dollars.
  5. If you are getting listing notifications, you have items marked as for sale and Sidekick set to post the items. Follow these steps: Remove your Atomic Avenue Inventory. Go to your My Account > My Store page, Click Store Setup at the top, then and click the “Remove” button at the bottom of the page. Make sure that you remove inventory from all databases shown in the Database ID drop down. Cancel any outstanding orders. Let the buyer know the books were listed accidentally and cancel each order so they can receive a refund. Go to ComicBase, and unmark your books a
  6. If you do not have tracking on an international order, contact Atomic Avenue support at support@atomicavenue.com with the order number. Atomic Avenue will withhold the disbursement to the seller until the seller provides proof of delivery, proof of refund, or the buyer confirms receipt of the order. We will also review our system to make sure orders cannot be shipped without tracking. International travel restrictions have affected international delivery times, with orders from the UK to the US taking as long as 2 months. See this thread for recent information. You can also review the internat
  7. You will see the buyer's contact information when you click the order number under the order # column under the Sales bar in your Recent Activity section. If the buyer's contact information is incorrect, such as a bounced email or disconnected phone number, contact Atomic Avenue support. All users are required to have valid contact information. If you don’t have an item that a buyer ordered, cancel it from the order. Atomic Avenue will issue a refund to the buyer for the cancelled order. Here is an article with instructions.
  8. If there is information that you want included on the Atomic Avenue order, put this information in the Grading Notes field. ComicBase does not include custom notes in the inventory information posted to Atomic Avenue. Alternately, you can cross reference the items the buyer has purchased with the custom notes your for the item in ComicBase, though this may be tedious with large orders.
  9. To find a specific seller's store and their inventory, log in to Atomic Avenue. Click the Find button in the upper left hand corner next to the search bar. In the drop down menu that you see, select Advanced Find. In the window that appears, but the seller's user ID into the seller field and click the Find button at the bottom of the page. This will take you to the seller's store. You can use the search bar to find items within the seller's store or browse the store.
  10. Hi Kevin The USPS tracking number you have is sufficient to meet our requirements. If we get non-receipt claims from Indian buyers due to lack on tracking by India Post, we will follow up and change policies and shipping charges accordingly.
  11. In this time of increased shipping delays, we are working to improve customer support and satisfaction on international orders. As of Friday, March 26, 2021, tracking will be required for all international orders. Sellers shipping internationally will have to provide a tracking number before they can mark an order as shipped. We strongly encourage sellers to use tracking on all their orders as this allows buyers and sellers to locate their order in transit and be able to know when an order is expected to arrive. If tracking is not provided, Atomic Avenue may hold the seller’s disbur
  12. If an item has been cancelled by the seller or buyer, or regraded by the seller, before the order has been marked as shipped, the buyer will receive a refund from Atomic Avenue within 24 to 48 hours. Your bank may take 3 to 4 business days to process the refund to your account. If you do no see a refund posted to your account within a week of the cancellation, contact Atomic Avenue at support@atomicavenue.com with the order number to receive proof of the refund. In some cases, particularly if a seller has regraded items, and the buyer has cancelled the regraded items, the buyer may see mu
  13. Listing your comics for sale on Atomic Avenue is free. There are also no monthly store fees or item listing charges. Atomic Avenue only collects a commission, based on the following table. The only fees you pay are on items sold, as per the table below, and they include all financial transaction fees/credit card charges. Sellers receive a disbursement for an order on the Monday two weeks after an item has been marked as shipped. Atomic Avenue may delay a disbursement or hold disbursements if there a claims or problems with an order or orders, and will release the disbursement once the pro
  14. It is important to make sure any items sold on Atomic Avenue have been removed from your ComicBase inventory before you post inventory to Atomic Avenue for sale. ComicBase provides several ways to do so provided you know where these settings are. Most sellers use Sidekick to mange updates and posting to Atomic Avenue. If you are using Sidekick to automatically post your updated inventory to Atomic Avenue, go to the Checking Sales and Purchases setting in Sidekick and check Automatically deduct sold items and add purchased items to database. If you are not using Sidekick, you can set
  15. When a seller cancels an item or an order on Atomic Avenue, buyers are encouraged to leave feedback. Sellers are aware that cancellations are prone to negative feedback from buyers, and are strongly encouraged to keep their inventory on Atomic Avenue up to date. Item cancellations are reflected in the seller's performance score and Atomic Avenue has, does, and will continue to ban sellers with inadequate seller performance scores, which include a seller's fulfilment rate. (This is also why sellers may offer to replace a missing comic in an order rather than have to cancel it.) Atomic Aven
  16. Effective Jan 1, 2021, value added tax (VAT) must be collected for all goods entering the United Kingdom (UK). Previously, the UK collected the VAT directly from buyers upon receipt of the package in the UK; now it must be collected at the time of sale. There will be a 20% VAT rate on all goods valued up to £135 (about $180 USD). Atomic Avenue will calculate and charge this VAT tax to UK buyers, and this amount will be given to the seller in the disbursement for the order. The seller will be responsible for having a VAT number for the UK, including the VAT number on the customs form, and
  17. @Paul Wills We used to allow store inventory to be visible when a seller had set the store to be "on vacation." Unfortunately, it generated so many questions and aggravation amongst buyers that we chose to hide stores that are on vacation. Sellers typically do not repost and update inventory while their store is on vacation, and if their inventory included a comic that had undergone a price spike, value-oriented buyers would bombard the seller with email and phone calls wanting to know when the item (at that price) would be available to buy, as well as send inquiries to Atomic Avenue, and to o
  18. Buyers should be aware that USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19, and the Universal Postal Union has declared a force majeure on delivery times, pending finding alternative routes for international delivery as many passenger routes have been disrupted due to the impacts of COVID-19. While following up on buyer inquires about delayed packages, we have the following reports to advise buyers as to when to expect an order placed in November or December of 2020. If a package is overdue, please contact the seller, who ca
  19. In both those orders, our system calculated for flat rate shipping in a Priority 2-Day Flat Rate Envelope, which can hold up to 10 comic books, and costs $8.05.
  20. Only sellers see the shipping estimates; this is not visible to buyers. It's a guideline for the seller for choosing an appropriate shipping choice, but it's reasonable to add 1 to 3 days on to that when USPS itself is adding that expectation. We expect buyers to be aware of COVID-19-related delays (as well as other impacts such as the unprecedented volume increases reported by USPS this holiday season.) If we get an inquiry ourselves about late package arrival, we advise buyers of these delays and to check the tracking provided by the seller and their local postal service about known delays.
  21. When magazines are fully established in ComicBase, we can have categories for them in Atomic Avenue. ComicBase is currently working on their new version, which should do this.
  22. Exporting is a ComicBase feature. We'll pass this on to ComicBase, but you may also post this in their forums at forums.comicbase.com
  23. The link to the previous Atomic Avenue forum is here: https://atomicavenue.com/forum/default.asp Not sure the hyperlink in the above message is working...
  24. Huh, you're right! And here I was thinking there were no new Feature Suggestions. (just joking) Feel free to post such suggestions in the General section for now. I will send a query on to see if we can get that fixed or the section removed.
  25. We are in the process of rolling out a new interface finding books and magazines. Right now it makes it hard to find them, but once it is in place, it will be easier than before for users to find such media.
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