Carolyn J. Bickford

Maybe also worth noting is that Canada Post was ordered back to work on December 18, but they are (to the last of my knowledge) doing "rolling strikes" so even with the mail getting through, there may be significant delays. It wouldn't impact our electronic communication with Canadian sellers, and even if the Canadian seller put their store on vacation because of the inability to send items, it should still be possible to contact the seller.

The buyer also contacted us directly, and thanks Steven for deleting the post per the request. I let the buyer know he can contact us directly at support@atomicavenue.com if posting in the forums doesn't seem like the right solution. That said, this is a good question, and there should be documentation for this. I sent this info to the buyer, since understandably where to find the Contact button is a two-step process and may be hard to get to. If the problem is beyond this, the buyer can contact us directly with any more questions or concerns. You can contact the seller via the seller’s storefront Go to the seller’s storefront by clicking on the seller’s user ID next to the item you are looking to buy. You can get to the seller's storefront via Advanced Find and entering the user's ID in the seller field. In the seller’s storefront, click on the seller’s user ID next to the seller’s name. It is at the top of the page and looks like Carolyn Bickford (cjbickford.) The name in parentheses is the seller’s user ID. The next page shows the seller’s average rating and has a button that says Contact… Click on the contact button and you can get a direct message to the seller.

Wishlist alerts which are returned to us because of disabled mailboxes, invalidated email addresses, or other similar reasons will result in the removal of the wishlist from the user's Atomic Avenue account. If you wish to continue getting wishlist alerts when items you are interested in buying have become available, make sure the email address associated with your Atomic Avenue account is able to receive the alerts. Atomic Avenue requires all users to have valid contact information including a working email address and phone number.

This problem has been fixed.

Make sure you are going to the Enchanced version site rather than the "Legacy" Click n Ship site. I was able to create a label for Ground Advantage with Enhanced, at commercial rates. But if you've been using the "legacy" Click n Ship, I wouldn't be surprised if USPS keeps you trapped there, even though they are supposedly encouraging people to use the newer version. Here is the link that lets you choose. LMK if your experience varies, please.

Use the new "Enhanced Click N Ship." The commercial rates are there.

Atomic Avenue has been using First Class/Priority Rates for calculating shipping expenses. We will soon be changing that to Commercial rates. The USPS Commercial rates are available to all sellers who use software to create and buy shipping labels. USPS' Click and Ship software is online (making it platform independent) and free. Altneratives are programs such as Stamps.com, Pitney Bowes, and EasyPost. We encourage all sellers to start using one of these programs in order to get the commercial rate.

If you have a favorite seller, you can find their store by clicking on the Find button next to the Find field and scrolling down to Advanced Find. In the Advanced Find window, enter the seller's user ID into the Seller field and click the Find button. You can also bookmark the seller's storefront page in your browser.

Hi Timothy: You can't save items for later because putting them in your cart does not reserve them. Most of our sellers may only have one copy of an item in stock at a time, and if someone else wants the item before you pay for it, they get it. More in this article:

This sounds like a question for ComicBase. On Atomic Avenue, we have different sections for comic books, magazines, and books, so make sure you are looking in the right section. If the book is not in ComicBase, it is not on Atomic Avenue. You can add it as a correction, and when the editors at ComicBase review to make sure it isn't redundant with an items that is already in ComicBase, they will add it to ComicBase. It will propagate into ComicBase and thus to Atomic Avenue on the next update, and you can then put in however many copies you have into your ComicBase database and it will appear on Atomic Avenue for sale.

Unfortunately, buyers expect refunds immediately and do not care that buyers may still be waiting for their disbursement. You should reach out to Atomic Avenue support directly at support@atomicavenue.com for help in this matter for review on the matter and for ways that the administrator may be able to help you directly.

Hi Adrian Atomic Avenue commission is mostly Paypal fees, so all refund transactions are a loss. We advise buyers to contact a seller directly about an order they are unhappy with within 10 days of receiving the order. It is unusual for the buyer not to have contacted you about a return. We also advise buyers to call a seller if they haven't gotten a response, as email all too often gets misfiled or lost. It sounds like this was eventually resolved. It is unusual for a buyer to initiate a return without any direct communication. If you want to ban this buyer from purchasing from you again, you can contact Atomic Avenue support at support@atomicavenue.com. If you provide the order number to Atomic Avenue support, we can also make a note about your experience with this buyer for our files.

You may want to pose that question during the Pete's ComicBase lifestream, but for what it's worth, we continue to see most mainstream titles printed with at least 3 variant covers for each issue; publishers aren't slowing down on the practice of printing variants. The latest reboot of the Red Sonja series has 43 variant covers for the first issue -- and that is just for the first solicitation, that does not include dealer and show exclusive variants to be printed or to be available later.

Send the image to support@atomicavenue.com. We cannot troubleshoot this issue in the forum.

Go to store setup and post your image again. If that does not work, make sure it meets the size and format criteria, i.e. 88px by 88 px for your logo or 1170 px x 200 px for your store banner. If that does not work, send the image(s) to us at support@atomicavenue.com together with your store name and let us know you are having trouble posting them to your store.

On December 23, 2022, the IRS reviewed its guidelines regarding 1099-K reporting requirements. For 2022, we are only required to file 1099-K forms for sellers who have received more than $20,000 in disbursements that year. We have done so. All sellers who meet the 1099-K reporting requirements for 2023 will receive a 1099-K form from us in 2024. Any tax ID information we have received remains secured and encrypted and will only be accessed when needed.

Also make sure items are marked for sale. Only marked items will be posted for sale.

Don -- you were the first to try this feature and report an error. Good news, it is fixed now! Sellers can now refund single items from a multiple item order. For instance, if a buyer bought 3 copies of an issue and you only have two, you can cancel the missing issue off the order. To do so check the box next to the line with the multiple items and click the Cancel Items... button at the bottom of the page. In the window that appears, if there were multiple issues on the line, you have the option to specify the number of items to cancel. Click OK and Atomic Avenue will issue a refund for the missing item(s) and the order page will change to reflect the corrected number of items you are shipping.

Hi Rob Contact us directly. Short answer is no, but this is also the first time we have had this happen to a seller.

Suggest Flat Rate Ship = N does mean flat rate is not the most economical option. If it is, sellers will see a Y and the number of packages to ship the order in. There are currently no other letters other than N for no and Y for yes.

You can now search Atomic Avenue for issues by the cover artist. To search by cover artist, click on the Find button next to the search bar and select Cover Artist. Enter the name of the cover artist and you will see available issues with covers by that artist. To include unavailable items, uncheck the Show Only Items in Stock checkbox in the upper right hand side. Sellers can now regrade or cancel items ordered in multiples greater than one. For instance, if the buyer has purchased 2 copies of an issue, but the seller discovers one is not available, the seller can cancel one and ship the other. Similarly if one item is overgraded, the seller can regrade it without affecting the other copies the buyer has purchased. US sellers will now see information regarding the shipping cost calculation for USPS shipping on orders wherein the buyer is paying for shipping. Most importantly, this notes whether USPS flat-rate shipping offers the most economical First/Priority option and how many packages the order should be shipped in if flat-rate shipping is used.

Sellers are responsible for refunds after an order has been marked as shipped. Sellers should provide an electronic refund, i.e. Paypal, and keep a record of the refund in case of dispute. If the buyer cannot/will not accept an electronic refund, contact Atomic Avenue support.

Hi Rob It's a loose "same day" -- essentially it means you got the order together and shipped it while it was still in "Processing," a time period between 24 and 48 hours (depending on when the order was placed) before the buyer can cancel it. It's not particularly sophisticated so it does not grant you extra time for mailing holidays (as these vary between countries.) Sellers who can print a mailing label with a form of tracking from their own business or home have somewhat of an advantage, because you can get it in the mailing system as soon as it's packed (although many USPS locations have self-serve kiosks where you can also get a package mailed during holidays and weekends.) It's great that our sellers are paying attention to seller performance, though the same day shipping bonus is just a plus, and you needn't be overly concerned if you are "merely" getting orders out within two business days. Sometimes sellers get orders for hundreds of items, and it is pretty miraculous if you can get that all pulled, packed, and out in the mail within 24 hours. The things that will really hurt your seller performance are late shipping and cancellations, so good inventory control and a system that lets you locate your inventory items quickly should be a primary concern.

Hi Joel I'll put it down for a request to improve Atomic Avenue (even if it's just to turn it back.) When/if you have time, start a thread in the Feature suggestions part of these forums and let us know how you are using it. We had another ComicBase user who wasn't aware of how to see the guide prices for each issue in ComicBase (instead of just the current value of what you have at the condition it is in) so we may go back and forth in what ComicBase can do for collectors and what Atomic Avenue can do for buyers.

Hi Joel We continue to make improvements. Our partner program, ComicBase, has a subscription price guide that updates these prices on a weekly basis, and we used to publish those values for each issue. Our sellers often use ComicBase but they also have the option to price items higher or lower than the most recent price update. Whether the items get purchased at that price determines their price guide value. As a result, the NM price we used to show could be behind the current market. You have a better view of the market by looking at the active listings (and considering whether you would buy it at that price) because those decisions are the ones that determine the current price guide value. You will also notice that by default we now only show items that are available for purchase. You can uncheck the Show Only In-Stock Items to see all items on Atomic Avenue, with covers and descriptions.