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  2. email our support team at support@atomicavenue.com, provide the order number, brief summary of the situation, and they can advise you further.
  3. Mark, this would be for a sale that had already been made. I had 4 copies of a book, and had an incorrect inventory on ComicBase - and my AA store - of 5 copies. All 5 sold. Wanted to know if it was possible to cancel just the one copy of that book in the order on AA. Looks like I can only cancel the entire item - meaning all 5 copies - and not just 1 copy.
  4. Any adjustment you need to make (qty, condition, price, note change), must be made in the ComicBase software. When done, go the internet menu>sell - this will refresh your online selling on AA.
  5. Is there a way to cancel only 1 copy of a multiple quantity item? Example: Sold 5 copies of a comic book. Went to pull the books, and found I only have 4 copies in inventory. In AA, if I click on that item and try to cancel, it looks like it is going to cancel the entire quantity of that item. Is there a way to cancel only 1 quantity, making the order 4 copies of that particular book?
  6. I've created sets but never sold any. I don't think they are easily found by buyers. Other websites include sets right in with the individual book, so that when customers find or browse for a specific book, they see individual issues as well as sets that include that individual issue for sale. AA is just behind the times on how best to get sets in front of potential buyers.
  7. I feel silly... I didn't realize they were up since our server upgrade
  8. sets are currently not saleable on AA. A feature hopefully will be doable down the road.
  9. Just got a post notification from AA. Seems to be working now. Prices are as posted.
  10. Since the weekend I’ve been trying to update prices via ComicBase (latest version). I get successful completions but don’t get the email confirmation and the prices remain unchanged. Supp?
  11. I recently had an order for 6 books. On pulling one of them I decided to down-grade the book and the order became suspended. I know that the buyer now has to do something to 'release' the order but I was wondering if this will ding my perfect shipment record because I can't mark any part of the order as shipped until the buyer does something. When does the 24-hr clock start? When it's ordered or when the buyer either accepts or cancels a revised item?
  12. Hey gang! Super new to this awesome site. I was wondering if any of you knew a way to use the wonderful website to find local sellers near to where I live. Thank you for the help!
  13. I just discovered I still have a bunch of sets listed, and so do a few other sellers. Has anyone ever sold a set on Atomic Avenue?
  14. Thank you Steve! I did not see that tab up there.
  15. Over on the ComicBase forum ( http://forums.comicbase.com/ ) there is a Tab for Forum Archive. Maybe HC needs to add the same Tab on this new Atomic Avenue forum to make it easier to get to.
  16. If you are just entering the one Item # to get a second copy, instead of Adding a new Item #, try using Duplicate (from the Right-Click pop-up menu). This should retain all the information for the Item # you are duplicating while allowing you to change other fields (condition, price, notes, etc.) Unfortunately, this does NOT work if you select multiple Item #'s at one time. ---- The CTRL + J was replaced by the F3 key. Pressing F3 allows you to just to an Issue in a Title (and that is all it does as you can jump to another Title). One thing about it, however, is you have to type in the Item # EXACTLY. If you are jumping to Item # 500, it if fine as long as there IS an Item # 500. If there are only Item #s 500/A and 500/B, typing 500 will not take you there you would need to type in 500/A or 500/B. Also, it IS case sensitive. Again in you have Item #s 500/A an 500/B, typing 500/a with not take you there.
  17. I found a book in my inventory that was the wrong grade. Had 2 books listed as NM but only 1 was NM, the other was FN. I changed the quantity easily enough, Then clicked on the + symbol to add the FN copy. As before the nest up issue number appeared, I changed that issue number to the issue number I was adding and tabbed forward, Here is first problem, in previous incarnations of Comicbase the "Through" number became the issue number you had entered for the issue number you were entering. Now I need to enter the issue number again, not as easy as before. When finished with entering the unique info for the issue you are entering, you then hit the Save button. In previous incarnations, Comicbase would bring you to the issue you just entered. Now you are taken back to the first issue of the title, and then you have to scroll down to where you were, Because CTRL J, (another issue) which used to let you jump to a specific issue number, is no longer available. So, if I have action comics #584 in FN, VG VF, and NM, I need to scroll down from #1 to #584 3 times. This is a problem When I expect to add another 30,000+ comics for sale. Just a F.Y.I. Richard Krueger (parmon)
  18. Just wondering if the previous forum discussions will be migrated to the new forums. Lots of good stuff there and would hate to see that disappear.
  19. Just like on our old message boards, we would like folks to follow a few basic, common-sense rules to make things fun and reasonably polite for everyone. If you have any questions or problems, please feel free to send a note to the moderators or administrators. General Rules: Respect the netiquette: this is common sense. Just as society has rules for how to interact in real life, the 'Net has rules for proper conduct on the web. No ALL CAPS yelling, no spamming, and no flaming. Lurk around and get to know the forums and how to post if you're unsure about the conventions. Post to the appropriate forum. There are designated boards for Tech Support issues as well as general discussion. Please read the descriptions or ask a moderator if you are ever in doubt. Note that this is the ATOMIC AVENUE FORUM. Items regarding ComicBase should be posted to the COMICBASE FORUM that is located here. While debating and discussion on the forums is fine, Atomic Avenue, Inc. does not tolerate rudeness, insults, personal attacks or outright flames (We're also hinky about crass insinuations). Such posts will be deleted and you will be warned. Multiple warnings will result in a ban from the forums. Really, no spam. You can buy it at the supermarket for roughly $3 a can, so save the canned meat for the nights when you're on your own for food. Totally pointless or offensive posts will be locked or deleted with a vengeance. Users who post spam run the risk of having their accounts immediately locked or deleted without a jury trial. "Go ahead, make my day." Links to pirate scan sites will be treated as spam. See above. Multiple or repeated (verbatim) posts also qualify as spam. See above. Don't harass the other forum users. While teasing and the occasional wicked taunting may be fun, the use of foul language, gratuitous cussing, and generally offensive language is looked down upon, and violators will be thrown out. It's really simple: don't be a jerk. Keep your file sizes down when posting images. Don't use huge pictures for your icons because other users may be on a much lower bandwidth and it's a drag to wait for all the files to download. Animated gifs are okay, but try to keep the size of the gif within reason. Note that every user has a limit on the total size of the attachments that they post. -- G. Hecht aka comicsatemybrain
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