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Hi Troy -- This should be pretty easy to fix. 1. On Atomic Avenue, go to "My Store" then click on the "Store Setup" link (look for the gear icon). 2. On the Store Setup page, scroll down to "Currently Posted Items." You will see a list of database ID numbers. Using the "Remove" button, remove each of those databases. When you have finished that, go down to the bottom of the page and click the blue "Save" button. 3. You should be able to go back to your "My Store" page, click the "Browse Items For Sale" button and see that you have no inventory. 4. In ComicBase, open up the database that contains your correct store inventory. Post your items for sale from that database as you normally do. 5. This should restore your Atomic Avenue store inventory to be what you expect it to be. You can verify by going to Atomic Avenue and browsing your newly reposted store inventory. Hope this is helpful!

Somehow during my update to ComicBase 25, an old version of the database got uploaded to Atomic Avenue. This caused me to receive 3 orders for books that I no longer have in stock which also affects my ranking on Atomic Avenue. How can I completely reset my inventory list on Atomic Avenue with the correct version of my ComicBase data? I have currently closed my store (On Vacation) until I can get this resolved. Thanks!!!

Wishlist alerts which are returned to us because of disabled mailboxes, invalidated email addresses, or other similar reasons will result in the removal of the wishlist from the user's Atomic Avenue account. If you wish to continue getting wishlist alerts when items you are interested in buying have become available, make sure the email address associated with your Atomic Avenue account is able to receive the alerts. Atomic Avenue requires all users to have valid contact information including a working email address and phone number.

This problem has been fixed.

I need to regrade some comics that were purchased from me but regrade is broken. When I select the comic in the order and click on Regrade Items, it just takes me to a blank page. Tried different computers and browsers and same on all. Regrade items portion of website is broken.

following on the comment above - for those of us without a scale, can't really determine an accurate price for non-flat rate packages to print a label. It's also not only weight, but size of the item, including length of a mailer size envelope. If you're not making very frequent sales, it's not beneficial to us. especially as you take a percentage of the shipping amount collected, not just the sales total. I just spent more for postage than collected, and that loss is even higher because it doesn't include the packaging/shipping materials. Not everyone is an actual comic store. Some of us are hobbyists, selling from our personal collections from home.

Hi David — This is more of a ComicBase question than an Atomic Avenue question, so you’ll get better advice over on the ComicBase message boards. But the short answer is that you can “start over” by doing a Mass Change for your Quantity In Stock field or you can proceed by making a new database.

I haven't used Comic Base for a few years and want to start anew. Is there way to delete my inventory and start over? Or do I just create a new database? If I create a new database do I copy my current database's grading, publishers and other lists or just say no. Thanks in advance for your assistance.

Ah-ha, I see what the issue is! I had the Flat Rate shipping button selected on the page. By clicking Choose Your Own Box, suddenly a lot more options are available on the Select Your Service drop-down menu.

I have been using Enhanced CnS since it first became available many many months ago, and have been getting the commercial rate for Priority as a result. I will check your link later tonight, but I suspect that my experience will not change. Do you have an electronic postal scale registered with your USPS account? Ground Advantage price depends on the weight of the item, so commercial ground advantage, first class, and media mail might only be available on Enhanced CnS for those whose account includes a scale. Priority and Priority Express rates are essentially not dependent on item weight, so everybody should have free access to the commercial rates for those shipping methods on Enhanced CnS.

Make sure you are going to the Enchanced version site rather than the "Legacy" Click n Ship site. I was able to create a label for Ground Advantage with Enhanced, at commercial rates. But if you've been using the "legacy" Click n Ship, I wouldn't be surprised if USPS keeps you trapped there, even though they are supposedly encouraging people to use the newer version. Here is the link that lets you choose. LMK if your experience varies, please.

Yes, that is what I use. It only generates Priority Mail and Priority Mail Express labels, it does not generate First Class, Media Mail, or Ground Advantage labels.

Use the new "Enhanced Click N Ship." The commercial rates are there.

For USPS First Class or Ground Advantage, is there a commercial rate? AFAIK the first class and ground advantage are not available on Click n Ship, only the Priority and Priority Express have commercial rates that are an available on Click N Ship. (I am assuming that First Class and Ground Advantage are still cheaper for some small orders than Priority, even after the recent postal rate hike.)

Hi Richard! Since cover scans get submitted via ComicBase, this sounds more like a question about CB rather than one anbout Atomic Avenue functionality. I suggest that you try posting over at forums.comicbase.com where your question is more likely to be seen by folks who can help you out.

If you posses a better/larger cover scan to replace an existing one, how is that done?

Atomic Avenue has been using First Class/Priority Rates for calculating shipping expenses. We will soon be changing that to Commercial rates. The USPS Commercial rates are available to all sellers who use software to create and buy shipping labels. USPS' Click and Ship software is online (making it platform independent) and free. Altneratives are programs such as Stamps.com, Pitney Bowes, and EasyPost. We encourage all sellers to start using one of these programs in order to get the commercial rate.

If you have a favorite seller, you can find their store by clicking on the Find button next to the Find field and scrolling down to Advanced Find. In the Advanced Find window, enter the seller's user ID into the Seller field and click the Find button. You can also bookmark the seller's storefront page in your browser.

Hi Timothy: You can't save items for later because putting them in your cart does not reserve them. Most of our sellers may only have one copy of an item in stock at a time, and if someone else wants the item before you pay for it, they get it. More in this article:

Is there a way to Save for items Later and also is there a way to add a seller as a favorite.

Sorry, I didn't even realize there were two seperate Message Boards. I was directed here when I was looking for info.

Hi Richard -- This is much more of a ComicBase issue than an Atomic Avenue issue, so I suggest that you post over at the CB message boards. There is greater likelihood that somebody who can help you will see your post over there than here at the AA boards.

Is there some reason my reports are not going to the server for me to view in the Mobile App? It says sent, but never actually updates with a new Report. Neither on my mobile device or my laptop when I sign into the website.

Hi Derek -- This is much more of a ComicBase issue than an Atomic Avenue issue, so I suggest that you post over at the CB message boards. There is greater likelihood that somebody who can help you will see your post over there than here at the AA boards.

I've been running back through my database collection and adding new content, so many title lookups. The program has been slow to populate titles in the dropdown bar and sometimes typing any characters becomes stuck. Ultimately, I get the Windows "program not responding" and it just churns without resolving itself and I need to close the program and restart it. I have also rebooted the computer to see if that helps (it does not). Other than Google Chrome running at the same time, the burden on my laptop memory, CPU, and hard drive should be minimal. Functionality in Chrome works just fine when my ComicBase 2024 Archive Edition gets stuck. My current version is v24.0.0.941 which is a recent update. Just ran the Optimize Database feature, but somewhat skeptical this will solve the issue that has impacted me around 5 times today and a few times yesterday.