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  4. I find this topic to be relevant since I plan to be listing my comics soon.
  5. Michael -- we have already responded to you directly via email and phone. We understand the situation and have offered to make the order non-scoring, but you need to send us that request via email together with the order number and reason. You have no demerits on your account. Demerits are given to sellers and buyers for system violations and are visible on your storefront. You may be confused by negative points for a late order in your Seller Performance Score, which is only visible to you and the administrators, and which is used to suspend under-performing sellers from Atomic Avenue. Your Seller Performance is excellent, and should not be a concern.
  6. I agree you should not have been slapped in this case. Sounds like a defect in an automatic system, that could be corrected manually by Atomic Avenue support. Dan'l
  7. I received an order around 12 p.m. on a Saturday. The post office closed at 1 p.m. They were closed Sunday and then Monday for Juneteenth. I was about to mail an order out the following morning when I got a cancellation from the buyer. Now I have 3 demerits on my record. If I have 2 business days to mail an order out, any idea why I got the demerits? I don't think this is fair as the buyer was a bit impatient during the days the post office was closed, out of my control.
  8. Is there a way to select multiple comics at once from a seller on Atomic Avenue, or do I have to click “buy” for each one?
  9. Earlier
  10. I selected the "Remove All" to clear out the issues I've purchased, but since then the wish list won't refresh with the items I have checked as "Wanted." I've tried backing up the database to the cloud multiple times to no avail.
  11. It is a known issue that items from the Books and Magazines categories do not show up in sellers' store pages, they can only be found via a search. I know that this has been mentioned several times to @Peter R. Bickford (including in the weekly ComicBase Livestream chat) and it is my understanding that there are some Atomic Avenue updates that are in the works. Hopefully this means that the problem will be addressed soon.
  12. I just had a customer purchase some magazines "The Comic Reader" I have for sales but he did not find them in my store. That title is not in the pull down list for My Store nor are other magazines like "Monster Times" not in the list. The customer found them by doing a search for the titles and found them. Any reason the magazines are not part of My Store.
  13. On the Atomic Avenue website, check to be sure that only a single database is the source of your AA inventory. My Account pulldown menu --> select My Store --> click on "Store Setup" (the link next to the gear) On the resulting page, you should be able to scroll down and verify that you have only one database as the source of your AA inventory in the "Currently Posted Items" section.
  14. After using the sell on AA feature, comics that aren't in CB still are listing for sale in my shop. What am I missing? I appreciate and help.
  15. Hello, Brand new to Atomic, placed a few orders and needed to contact two of the sellers re: incorrect issues sent. I clicked the "problem with order" button and sent them an email, was wondering if there is a place where I can see my sent messages and also check an inbox to see if they have replied. thanks in advance for any help!
  16. Just a footnote I do pay for the postage when I purchase from the seller enough said
  17. I don't have a problem with Media Mail the Postal Service does, the postal inspecter opens a package and then slaps a fee on it. and I just don't see it, I'm not happy about it especially when I've already paid it up front, so it's the postal service that has got an issue with it not me. Postal regulations stipulate it does not allow comic books to be sent Media Mail it's in violation of federal law that's not my rule that's there's ,sellers need to follow it, end of point.
  18. If you are unhappy with the shipping method, you should contact the seller directly. Be aware that some sellers may factor the shipping price into their prices, and have lower-priced comics as a result. If you shop on a site like Amazon or eBay, you may see some items priced extremely low, but with a shipping cost that is more than the actual shipping cost. If Media Mail shipping is always unacceptable to you, you may wish to buy from a seller with higher prices who guarantees shipment that will not be USPS Media Mail. As always, Atomic Avenue encourages buyers to take advantage of free shipping, as offered by many of our sellers when you meet their specified threshold. When the buyer pays nothing for shipping, and the seller covers the entire cost, there is rarely an argument about the shipping method. Sellers can ship by any method as long as it gets to the buyer within the expected time range, and many buyers may use UPS or EasyShip for large orders, as these can be more economical than any USPS method.
  19. Another case in point; I just ordered $160 worth of books from a seller, paid almost $19 in shipping, and they're being sent Media Mail. A quick "ballpark" check of how much that might cost shows under $4. I asked that it be sent Priority instead. Developing...
  20. I honestly don't know how easy it is for buyers right now to see sets for sale when browsing on AA. Sets on AA kind of have the reputation of being a place where inventory goes to languish. But I know that this issue is on the radar and that a series of upgrades are in the works for Atomic Avenue... so I am hopeful that this will be addressed somewhat soonish.
  21. So how does one sell comic sets? I have several I want to sell that way.
  22. I have Collection that I am looking to sell on consignment. Anyone in the Illinois Area please contact me 815-790-6137
  23. IMO, the implication that the burden is on buyers prior to making a purchase to investigate whether sellers pocket extra money from improperly using media mail sounds kind of like, "hey, if the sellers can get away with it, then so be it." Since Atomic Avenue takes the approach of determining shipping charges to the buyer rather than allowing the seller to do so, it should be possible for Atomic Avenue to explicitly tell the buyer and the seller the shipping method used for that calculation. If at that point the seller elects to chisel a few extra bucks out of the system by using media mail, then the buyer can call them out in feedback etc... and claims that a seller is improperly using media mail that can be fact-checked using the tracking number that the seller is required to enter when they mark an order as 'shipped."
  24. I think it would be helpful if AA made it more explicit to sellers that they are responsible for following postal regulations, i.e., periodical comics that contain advertising should not be sent via Media Mail: "Media Mail packages may not contain advertising. Comic books do not meet this standard." This is not a new issue, it was suggested some time back by other AA users.
  25. So long as sellers ship an order so that the buyer receives it within the specified time, sellers may use any shipping method. Some sellers may use additional packaging for protection in order to guarantee protection for the comics, or may use an economical method in order to be able to keep their prices low. We strongly recommend looking for sellers who provide free shipping once a certain price threshold has been reached. You can find these sellers by looking for the free shipping box next to their user ID, and clicking on the user ID (or placing one of their items into your shopping cart) will show you how much you need to buy for free shipping. If you have more questions about the shipping method the seller used, you can contact the seller directly. To find the seller’s contact information, log in to Atomic Avenue and click the order number under the Purchases bar. You will see the seller’s contact information on the order page. If you have a preferred method of shipment, you can contact the seller before the item is shipped. If the cost of shipping, packaging and insurance via that method is higher than you paid, the seller may request additional funds from you.
  26. I am interested in selling sets too but I have a more basic question. I have some duplicate issues of some titles. I have set the reserve quantity to 1 so I retain 1 copy. However, when I create a set and add that issue to the set, it adds the total quantity and doesn't appear to reserve the 1 copy minimum. The set shows the total quantity for each issue and doesn't allow the quantity to be modified in the set. Another option I have thought of but haven't figured out how to do is to add a new row for the same issue, and set the quantity to 1, which would allow me to select a specific row when adding to the set. But I don't like the idea of a duplicate row. How do we get selling sets as a higher priority on the feature list? I haven't started selling yet, but I'd prefer to try to sell sets versus having my titles cherry-picked for the "hot" issues. I appreciate any comments, thank you!
  27. And I will take this opportunity to repeat some things that I have stated multiple times: What mailing service types are recommended/permitted is not fully clear to sellers for several reasons: (1) The Atomic Avenue shipping calculator does not tell sellers what shipping method it used to calculate the shipping reimbursement to the seller. Sometimes it is easy to tell, but sometimes the number that comes out is a real head-scratcher. More transparency there would help sellers, I think. (2) I suspect that sometimes the AA shipping calculator isn't savvy about USPS insurance thresholds or charges. When shipping via Priority Mail, insurance is free for package value up to $50... but the charges can add up once you get up above that $50 mark. IMO exactly zero AA packages should be shipped via USPS Priority Mail without being fully insured. (3) The Atomic Avenue help pages need an update. For example, the AA help pages refer to Parcel Post mailing when we were told some time ago that Parcel Post wasn't an option any more. As a seller, I can tell you that sometimes (especially with orders that are large both in terms of high $$$ and physical size) the shipping calculator undershoots by a decent amount. In those cases, I typically elect to just eat the extra postage costs. It is poor form to go to AA and ask them to bug the customer for a postage adjustment after that customer thinks that they completed their full order... and three-way email conversations (me, AA, and the customer) take time to resolve themselves, and I make it a point to get my packages in the hands of the USPS by the next business day. I will say, however, that once in a while AA substantially overshoots the shipping reimbursement. I just filled an order last night that cost me ~$20 to ship including full insurance... but the AA calculator billed the customer $36. I asked AA to make the adjustment at their end. But not all sellers do that, some will just pocket that difference and that's just uncool.
  28. For what it is worth, I hear what you are saying, and I cannot disagree with you. It is indeed very bad form on two fronts: you were charged much more for shipping than the seller's cost, and you received a slower shipping service than what you paid for. You are correct that periodical comics are not supposed to be sent via Media Mail b/c of the advertising contained in them. Books without advertising can be shipped via Media Mail. Occasionally there will be a story of a postal clerk who denies a Marvel omnibus' eligibility for Media Mail, but those are supposed to be allowed. I assume that magazines (which are now sold on AA) cannot ship via Media Mail, but prose books (which are also sold on AA ) can still go via Media Mail.* Sellers may not know (or care) that when USPS inspects the contents of a Media Mail package (doesn't happen often, but it doesn't *never* happen), if the inspector determines that the contents do not qualify for Media Mail the *recipient* of the package gets charged the additional postage that is due. So a seller that sends periodical comics via Media Mail is asking the buyer to assume some risk of additional postage costs. Also bad form. IMO if you feel that an AA seller shipped at a substantially lower shipping service than what AA requires so that they could pocket the cost difference (which is what it sounds like for your situation), you can (and should!) indicate this when you leave feedback on AA for the transaction. If you *really* feel like you got badly overcharged for shipping relative to the shipping service that the seller actually used, you can also contact AA support via email and politely tell them the specifics of your experience. If this is a recurring problem related to a specific seller(s), then AA needs to know. *Another nudge to the folks at Human Computing that it sure would be helpful for buyers and sellers if books and magazines were browsable in sellers' store inventory pages on AA. This should have been in place when magazine and book sales first went "live" on AA.
  29. I think the cost for mailing needs to be looked at overall. I would like to see it established that books have to be shipped at least First Class and Media Mail not be used at all. I've been under the impression that comics aren't supposed to be sent via Media Mail anyway. I just paid almost $14 to get 4 books shipped (two transactions, my own fault.) and the seller has sent them Media Mail. Kind of bad form, when you think about it.
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