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  2. Is there a way to get a sales report using the Reports tab? This seems like it would be an easy thing to add.
  3. We do not specify which shipping service the seller is required to use, as long as the order is received by the buyer within 3 to 6 business days. USPS has been notably capricious about whether comic books may be shipped via Media Mail or not, both accepting and rejecting packages with comics shipped via Media Mail. Sellers often opt for media mail when shipping for free or shipping oversized or large books. If you believe the shipping method the seller used was inappropriate or grossly exceeded the seller's cost, you may leave feedback on the order -- your feedback will appear publicly on the seller's store and will affect the seller's rank and rating.
  4. I just buy some stuff from 2 different sellers. Was charged $8.95 for both orders. A seller sended media mail who from what I understand shouldn’t be used for comics and in an used gemini box. So technically I was overcharged shipping. What do I do in this case ?
  5. About 80% of regraded books are cancelled by the buyer. Since buyers are disappointed in receiving a book not in the condition they originally ordered it in, we allow only buyers to decide on whether to accept or cancel a book once it has been regraded. On their order page, they need to click either the Accept or Cancel button next to the regraded book in order to unsuspend the order. If the buyer has not responded to the instructions from Atomic Avenue, and you have also contacted the buyer by email and phone, and there is still no response, remove the book from the order and ship the rest promptly. Odds are the buyer would not have wanted the regraded book, and it's not wise to hold off on shipping the rest of the order waiting for an unresponsive or indecisive buyer. If you believe the buyer would accept the book in its new grade, do make every effort to reach the buyer via email and phone to get a response in a timely manner.
  6. Current USPS shipping rates show little difference between sending a package first class/priority or parcel post. As a result, we have streamlined the Atomic Avenue checkout page to only show one shipping option. Buyers will expect their orders to arrive in 3 to 6 shipping days. You can use any shipping method appropriate to the medium you're shipping (i.e. books or comics), as long as the package gets to the buyer within that time frame. Also make sure that however you ship, that you have a method of tracking the order, such as USPS delivery confirmation so both you and the buyer can confirm the delivery.
  7. I was dinged 35 points due to late shipping on 7 items. So your saying if I cancelled, I would have been dinged 70 points and I should just be happy? I went from 100% perfect to 95.4% good! I have email correspondence from someone in AA that stated: "If you have not heard from the buyer by tomorrow, we recommend cancelling the order. You can send us an email in response to this, and let us know you had to do so, and specifically request that the order be marked as non-scoring.(which I did -tjw) We will mark the order as non-scoring, which means you will not be penalized for late shipment/late cancellation, though you will also not get credit for the order itself." I think your suspended/cancellation policy needs to be tweaked. PS I'd like my score restored to 100%
  8. There are only two options here: (1) The buyer accepts/cancels the item, or (2) The seller has to cancel the item. Any cancellation will indeed impact your record, but only mildly provided the vast majority of your other orders went out without a problem. Worth noting that there's a double-ding if the suspension hangs out there for a long time, since it'll be late as well, so reach out to the customer and let them know that the issue needs a resolution, and you'll have to cancel the item off the order if they don't respond.
  9. email our support team at support@atomicavenue.com, provide the order number, brief summary of the situation, and they can advise you further.
  10. Mark, this would be for a sale that had already been made. I had 4 copies of a book, and had an incorrect inventory on ComicBase - and my AA store - of 5 copies. All 5 sold. Wanted to know if it was possible to cancel just the one copy of that book in the order on AA. Looks like I can only cancel the entire item - meaning all 5 copies - and not just 1 copy.
  11. Any adjustment you need to make (qty, condition, price, note change), must be made in the ComicBase software. When done, go the internet menu>sell - this will refresh your online selling on AA.
  12. Is there a way to cancel only 1 copy of a multiple quantity item? Example: Sold 5 copies of a comic book. Went to pull the books, and found I only have 4 copies in inventory. In AA, if I click on that item and try to cancel, it looks like it is going to cancel the entire quantity of that item. Is there a way to cancel only 1 quantity, making the order 4 copies of that particular book?
  13. I've created sets but never sold any. I don't think they are easily found by buyers. Other websites include sets right in with the individual book, so that when customers find or browse for a specific book, they see individual issues as well as sets that include that individual issue for sale. AA is just behind the times on how best to get sets in front of potential buyers.
  14. I feel silly... I didn't realize they were up since our server upgrade
  15. sets are currently not saleable on AA. A feature hopefully will be doable down the road.
  16. Just got a post notification from AA. Seems to be working now. Prices are as posted.
  17. Since the weekend I’ve been trying to update prices via ComicBase (latest version). I get successful completions but don’t get the email confirmation and the prices remain unchanged. Supp?
  18. I recently had an order for 6 books. On pulling one of them I decided to down-grade the book and the order became suspended. I know that the buyer now has to do something to 'release' the order but I was wondering if this will ding my perfect shipment record because I can't mark any part of the order as shipped until the buyer does something. When does the 24-hr clock start? When it's ordered or when the buyer either accepts or cancels a revised item?
  19. Hey gang! Super new to this awesome site. I was wondering if any of you knew a way to use the wonderful website to find local sellers near to where I live. Thank you for the help!
  20. I just discovered I still have a bunch of sets listed, and so do a few other sellers. Has anyone ever sold a set on Atomic Avenue?
  21. Thank you Steve! I did not see that tab up there.
  22. Over on the ComicBase forum ( http://forums.comicbase.com/ ) there is a Tab for Forum Archive. Maybe HC needs to add the same Tab on this new Atomic Avenue forum to make it easier to get to.
  23. If you are just entering the one Item # to get a second copy, instead of Adding a new Item #, try using Duplicate (from the Right-Click pop-up menu). This should retain all the information for the Item # you are duplicating while allowing you to change other fields (condition, price, notes, etc.) Unfortunately, this does NOT work if you select multiple Item #'s at one time. ---- The CTRL + J was replaced by the F3 key. Pressing F3 allows you to just to an Issue in a Title (and that is all it does as you can jump to another Title). One thing about it, however, is you have to type in the Item # EXACTLY. If you are jumping to Item # 500, it if fine as long as there IS an Item # 500. If there are only Item #s 500/A and 500/B, typing 500 will not take you there you would need to type in 500/A or 500/B. Also, it IS case sensitive. Again in you have Item #s 500/A an 500/B, typing 500/a with not take you there.
  24. I found a book in my inventory that was the wrong grade. Had 2 books listed as NM but only 1 was NM, the other was FN. I changed the quantity easily enough, Then clicked on the + symbol to add the FN copy. As before the nest up issue number appeared, I changed that issue number to the issue number I was adding and tabbed forward, Here is first problem, in previous incarnations of Comicbase the "Through" number became the issue number you had entered for the issue number you were entering. Now I need to enter the issue number again, not as easy as before. When finished with entering the unique info for the issue you are entering, you then hit the Save button. In previous incarnations, Comicbase would bring you to the issue you just entered. Now you are taken back to the first issue of the title, and then you have to scroll down to where you were, Because CTRL J, (another issue) which used to let you jump to a specific issue number, is no longer available. So, if I have action comics #584 in FN, VG VF, and NM, I need to scroll down from #1 to #584 3 times. This is a problem When I expect to add another 30,000+ comics for sale. Just a F.Y.I. Richard Krueger (parmon)
  25. Just wondering if the previous forum discussions will be migrated to the new forums. Lots of good stuff there and would hate to see that disappear.
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