How to message a seller?

[Steven L. Dasinger]

A customer has the following question (his post was deleted at his request due to his full name being shown).

"Hi, everyone. Trying to buy some books from a seller in Canada, but when I login, the items are removed from the cart. Any idea how to message a seller on here to ask about shipping to America? "

If someone replies, he might see it.

[Gregory Hecht]

I thought that the contact info for each AA seller was available on their AA store’s homepage (look for the “Contact” button next to their username). 
  
There may also be an issue in that apparently there is a strike going on by unionized postal workers in Canada. So that may add a wrinkle to this potential buyer’s transaction. 

[Carolyn J. Bickford]

The buyer also contacted us directly, and thanks Steven for deleting the post per the request. I let the buyer know he can contact us directly at support@atomicavenue.com if posting in the forums doesn't seem like the right solution. 

That said, this is a good question, and there should be documentation for this. I sent this info to the buyer, since understandably where to find the Contact button is a two-step process and may be hard to get to. If the problem is beyond this, the buyer can contact us directly with any more questions or concerns.

You can contact the seller via the seller’s storefront

Go to the seller’s storefront by clicking on the seller’s user ID next to the item you are looking to buy. You can get to the seller's storefront via Advanced Find and entering the user's ID in the seller field.

 In the seller’s storefront, click on the seller’s user ID next to the seller’s name. It is at the top of the page and looks like Carolyn Bickford (cjbickford.) The name in parentheses is the seller’s user ID.

 The next page shows the seller’s average rating and has a button that says Contact… Click on the contact button and you can get a direct message to the seller.

[Carolyn J. Bickford]

Maybe also worth noting is that Canada Post was ordered back to work on December 18, but they are (to the last of my knowledge) doing "rolling strikes" so even with the mail getting through, there may be significant delays. It wouldn't impact our electronic communication with Canadian sellers, and even if the Canadian seller put their store on vacation because of the inability to send items, it should still be possible to contact the seller.