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Thomas Wolak

When is a suspended order considered shipped?

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I recently had an order for 6 books. On pulling one of them I decided to down-grade the book and the order became suspended. I know that the buyer now has to do something to 'release' the order but I was wondering if this will ding my perfect shipment record because I can't mark any part of the order as shipped until the buyer does something. When does the 24-hr clock start? When it's ordered or when the buyer either accepts or cancels a revised item?

Edited by Thomas Wolak

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