I was dinged 35 points due to late shipping on 7 items. So your saying if I cancelled, I would have been dinged 70 points and I should just be happy? I went from 100% perfect to 95.4% good! I have email correspondence from someone in AA that stated:
"If you have not heard from the buyer by tomorrow, we recommend cancelling the order. You can send us an email in response to this, and let us know you had to do so, and specifically request that the order be marked as non-scoring.(which I did -tjw) We will mark the order as non-scoring, which means you will not be penalized for late shipment/late cancellation, though you will also not get credit for the order itself."
I think your suspended/cancellation policy needs to be tweaked.
PS I'd like my score restored to 100%