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Atomic Avenue Support

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  1. Atomic Avenue is a marketplace with sellers in the USA, Canada, and Europe. Shipping costs are calculated by weight and the most economical shipping method available in the seller's country by the state service (i.e. USPS, Canada Post, Royal Mail. Etc.) This also covers the cost of tracking and for orders over $75, insurance. Sellers may use alternate shipping methods as long as the order arrives within the same time frame. Buyers will see the cost of shipping at checkout before paying. A single charge may reflect multiple orders, if the buyer has placed orders from multiple sellers in hi
  2. Atomic Avenue gets its title naming and issue numbering conventions from the industry standard for comic book collectors, ComicBase. Our information is not sourced or shared with other systems, though it is consistent with the standards ComicBase set in 1991 and has evolved since to cover information on over 900,000 comic books. Various systems and sites (as well as individual sellers, i.e. on eBay) may use differing names for items. Images of an issue are shown whenever available on Atomic Avenue to help buyers identify the issue and variant they want. Information on finding titles in Co
  3. Items are not reserved when they are in the cart. If another buyer selects the same items and checks out before you do, those items will be removed from your cart. Many of our sellers are private individuals selling from a small collection and their inventory may be very limited. Furthermore, sellers may be selling their items in multiple venues, and will remove it from their Atomic Avenue storefront if it is sold elsewhere. As of April 2021, the sales volume has increased 370% over the last your, so inventory may be moving out, getting repriced, and being added more quickly than in past years
  4. If you have multiple quantities of an issue, some buyers may buy more than one. If you have an order with multiple quantities, Atomic Avenue will highlight the quantity on the packing list. Also, all packing lists provide the total quantity of items. Look out for highlighted quantity numbers on the packing list, and do an item count before packing your items for shipment.
  5. Atomic Avenue does not arbitrate condition disputes. Sellers should grade their books accurately, and accept returns for condition disputes. If an item is graded accurately, If you are getting repeated returns for condition disputes, you are grading incorrectly. Our grading guide is below. We do not use numeric grades except for certified items which should include the certification service. We repeat and highlight two grades in particular for buyers and sellers. Mint is an exceptional condition. It means the items are in flawless condition, and furthermore will arrive in such condit
  6. We strongly encourage buyers to leave feedback about their orders on Atomic Avenue. To do so, log in to Atomic Avenue and go to My Account > Recent Activity. If you are leaving feedback for a cancelled order or for an order that was placed more than a month ago, click the Cancelled and/or Shipped buttons in the Purchases bar to see all orders. Click on the order number to see the Order page. The feedback bar is at the top of the page: Use the Service drop down menu to select a rating of 5 - Fantastic, 4 - Very Good, 3 - Average, 2 - Below Average, or 1 - Poor, and (optional
  7. Sellers are responsible for refunds and returns after an order has been marked as shipped. If you have a problem with an order after it has been shipped, contact the seller directly. You will find the seller's contact information on the order page. To see the order page for an order, log in to Atomic Avenue, go to My Account > Recent Activity. Most buyers prefer to contact a seller via email, which also conveniently provides a record of the issue and resolution. If the seller is unresponsive, please call the seller at the phone number on the order page, as email can all too often get misfil
  8. When pulling items for an Atomic Avenue order, you may find items missing or items that do not meet the advertised grade. You can cancel these items off the order, or regrade them to allow the buyer to accept the items in the regraded condition, or cancel the regraded items. To do so, log in to Atomic Avenue and select the order number under the Sales bar. Click the checkbox next to the items that are missing or need to be regraded. You may need to cancel or regrade items one by one individually. Checking the box next to a comic book on the order will activate both the Regrade Items box a
  9. Sellers may find items sold on Atomic Avenue do not match the advertised condition. In this case, sellers may cancel the misgraded item or items off the order or regrade the item so the buyer can choose to accept the regraded item or cancel the regraded item. The buyer will receive a notification from notifications@atomicavenue.com if an order is regraded, as well as a partial refund if the seller marked down the value of the item in its regraded condition. The email subject is Regraded Items on Order (Your Order Number) and reads like the one below: An order is suspended and unable
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