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Carolyn J. Bickford

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Posts posted by Carolyn J. Bickford

  1. Don -- you were the first to try this feature and report an error. Good news, it is fixed now!

    Sellers can now refund single items from a multiple item order. For instance, if a buyer bought 3 copies of an issue and you only have two, you can cancel the missing issue off the order.

    To do so check the box next to the line with the multiple items and click the Cancel Items... button at the bottom of the page.

    In the window that appears, if there were multiple issues on the line, you have the option to specify the number of items to cancel. 

    Click OK and Atomic Avenue will issue a refund for the missing item(s) and the order page will change to reflect the corrected number of items you are shipping.

  2. You can now search Atomic Avenue for issues by the cover artist. To search by cover artist, click on the Find button next to the search bar and select Cover Artist. Enter the name of the cover artist and you will see available issues with covers by that artist. To include unavailable items, uncheck the Show Only Items in Stock checkbox in the upper right hand side.

    Sellers can now regrade or cancel items ordered in multiples greater than one. For instance, if the buyer has purchased 2 copies of an issue, but the seller discovers one is not available, the seller can cancel one and ship the other. Similarly if one item is overgraded, the seller can regrade it without affecting the other copies the buyer has purchased.

    US sellers will now see information regarding the shipping cost calculation for USPS shipping on orders wherein the buyer is paying for shipping. Most importantly, this notes whether USPS flat-rate shipping offers the most economical First/Priority option and how many packages the order should be shipped in if flat-rate shipping is used. 

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  3. Hi Rob

    It's a loose "same day" -- essentially it means you got the order together and shipped it while it was still in "Processing," a time period between 24 and 48 hours (depending on when the order was placed) before the buyer can cancel it. It's not particularly sophisticated so it does not grant you extra time for mailing holidays (as these vary between countries.) Sellers who can print a mailing label with a form of tracking from their own business or home have somewhat of an advantage, because you can get it in the mailing system as soon as it's packed (although many USPS locations have self-serve kiosks where you can also get a package mailed during holidays and weekends.)

    It's great that our sellers are paying attention to seller performance, though the same day shipping bonus is just a plus, and you needn't be overly concerned if you are "merely" getting orders out within two business days. Sometimes sellers get orders for hundreds of items, and it is pretty miraculous if you can get that all pulled, packed, and out in the mail within 24 hours. The things that will really hurt your seller performance are late shipping and cancellations, so good inventory control and a system that lets you locate your inventory items quickly should be a primary concern.

  4. Hi Joel

    I'll put it down for a request to improve Atomic Avenue (even if it's just to turn it back.) When/if you have time, start a thread in the Feature suggestions part of these forums and let us know how you are using it. We had another ComicBase user who wasn't aware of how to see the guide prices for each issue in ComicBase (instead of just the current value of what you have at the condition it is in) so we may go back and forth in what ComicBase can do for collectors and what Atomic Avenue can do for buyers.

     

  5. Hi Joel

    We continue to make improvements. Our partner program, ComicBase, has a subscription price guide that updates these prices on a weekly basis, and we used to publish those values for each issue. Our sellers often use ComicBase but they also have the option to price items higher or lower than the most recent price update. Whether the items get purchased at that price determines their price guide value. As a result, the NM price we used to show could be behind the current market. You have a better view of the market by looking at the active listings (and considering whether you would buy it at that price) because those decisions are the ones that determine the current price guide value. 

    You will also notice that by default we now only show items that are available for purchase. You can uncheck the Show Only In-Stock Items to see all items on Atomic Avenue, with covers and descriptions.

  6. Hi Richard

    Try pulling down your inventory and reposting. If that works, please post here. If your magazines still show up like above, contact Atomic Avenue support directly at support@atomicavenue.com or call 213 471 2423 to troubleshoot, and we can post the solution to this forum. We have confirmed it is not happening to all sellers, but we'd like to get your magazines up correctly, too.

  7. Hi Rob

    Just ballpark troubleshooting: make sure your Atomic Avenue account is linked to your ComicBase -- it should ask for your Atomic Avenue credentials when you click the Post Inventory button. Note that your Atomic Avenue ID and password are not the same as your ComicBase account. 

    Here are some tips from ComicBase and Atomic Avenue:

    ComicBase support -- What to Do If Items You Want to Sell Are not appearing on Atomic Avenue

    Atomic Avenue -- For Sellers: Posting Your Items for Sale

  8. With the 2022 tax year, Atomic Avenue is required to file a 1099 form with the amount of disbursements to each US seller with sales over $600 during the year. This is typically redundant with amount reported by Paypal in their 1099-K form, as sellers receive their disbursements via Paypal. For this reporting requirement, all US sellers will be required to provide their US tax ID, i.e. social security number or EIN, in order to sell on Atomic Avenue and receive disbursements.

    Sellers who meet the reporting threshold (currently $600 or more in annual disbursements) will see a window requesting tax ID when they log in. Your information is SSL secured when you enter it and is stored with double encryption. We will only access this information when we file the reports with the IRS. As required, all sellers will receive a copy of this form.

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  9. Atomic Avenue does not support changing the quantity of items sold. Besides cancelling all items because you can't fulfil the quantity, there are some (less than ideal) work-arounds.

    You can use the regrade feature to change the value of the items. For instance, if the order is for 2 items priced at $5 each, you can use the regrade feature to change the price to $2.50, so the buyer is still paying $5 although he is only getting one book. This requires communication with the buyer so that the buyer understands and will accept the regrade in a timely manner.

    If there are more items on the order and one matches the price of the missing item, you can cancel it, and let the buyer know the cancellation is for the value of the missing item in the multiple items charged list, rather than a cancellation of said item.

  10. Typically, your state will require you to have a seller's permit, and their rules for collecting sales tax will be included with that rule. Some states only require you to remit sales tax for sales within the state; others require you to remit sales tax for any sale within the US. If you sell internationally, some countries (specifically the UK so far), require you to have a seller's permit for their country and to collect and remit sales taxes to their country's tax collection agency. 

    Paypal will report your income to the US Treasury/IRS. As of this year, we will also have to issue a form to you and the Treasury/IRS for annual sales of more than $600.

     

  11. Assuming this is in the situation where the seller has multiple copies of a specific issue. In such a case, you do need to click "buy" for each one which adds to the quantity of that specific issue in your cart from that seller. 

    Most of our sellers are individual sellers who typically only have a single copy of a specific issue in stock, or very few. There are several larger sellers who will have multiple quantities of issues available.

  12. Michael -- we have already responded to you directly via email and phone. We understand the situation and have offered to make the order non-scoring, but you need to send us that request via email together with the order number and reason. You have no demerits on your account. Demerits are given to sellers and buyers for system violations and are visible on your storefront. You may be confused by negative points for a late order in your Seller Performance Score, which is only visible to you and the administrators, and which is used to suspend under-performing sellers from Atomic Avenue. Your Seller Performance is excellent, and should not be a concern.

  13. If you are unhappy with the shipping method, you should contact the seller directly. Be aware that some sellers may factor the shipping price into their prices, and have lower-priced comics as a result. If you shop on a site like Amazon or eBay, you may see some items priced extremely low, but with a shipping cost that is more than the actual shipping cost. If Media Mail shipping is always unacceptable to you, you may wish to buy from a seller with higher prices who guarantees shipment that will not be USPS Media Mail. As always, Atomic Avenue encourages buyers to take advantage of free shipping, as offered by many of our sellers when you meet their specified threshold. When the buyer pays nothing for shipping, and the seller covers the entire cost, there is rarely an argument about the shipping method. Sellers can ship by any method as long as it gets to the buyer within the expected time range, and many buyers may use UPS or EasyShip for large orders, as these can be more economical than any USPS method.

  14. So long as sellers ship an order so that the buyer receives it within the specified time, sellers may use any shipping method. Some sellers may use additional packaging for protection in order to guarantee protection for the comics, or may use an economical method in order to be able to keep their prices low.

    We strongly recommend looking for sellers who provide free shipping once a certain price threshold has been reached. You can find these sellers by looking for the free shipping box next to their user ID, and clicking on the user ID (or placing one of their items into your shopping cart) will show you how much you need to buy for free shipping.

    If you have more questions about the shipping method the seller used, you can contact the seller directly. To find the seller’s contact information, log in to Atomic Avenue and click the order number under the Purchases bar. You will see the seller’s contact information on the order page. If you have a preferred method of shipment, you can contact the seller before the item is shipped. If the cost of shipping, packaging and insurance via that method is higher than you paid, the seller may request additional funds from you.

  15. Hi Brendan

    If your orders have been cancelled, or were shipped, you may need to check the Cancelled and Shipped checkboxes in your Purchases bar to see all of your orders.

    If you placed an order and have not received an email with the order number or cannot see it under the Purchases bar, contact us directly at support@atomicavenue.com or call us at 213 471 2423.

  16. In response to increasing merchant processing fees, Atomic Avenue will be slightly increasing its commission rate, applicable to all orders marked as shipped on and after December 14, 2021. The new rate schedule is $0.50 + 15 percent of the order total for all sales. This is the first update commission in over 7 years. Atomic Avenue commission includes the cost of transaction fees, customer support, and resolution fees.

  17. To increase the customer satisfaction of our buyers, and to enable us to continue to offer seller protection, tracking (such as USPS delivery confirmation) will be required on all orders as of December 7, 2021. Sellers will be unable to mark an order as shipped if the tracking information has not been entered in the tracking field. As before, if a buyer reports a package has not been received, the seller must provide proof of delivery or proof of refund before payment for the order is disbursed.

  18. No. We had a hardware-caused system-down a couple weeks ago, but no data breaches. Feel free to forward the article or alert to us directly at support@atomicavenue.com so we can correct it with the source.

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