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Showing content with the highest reputation since 9/28/2021 in Posts

  1. It would be helpful for sellers if Atomic Avenue stated what shipping method was used by the AA servers to calculate the shipping cost. Sometimes it is obvious, and sometimes (as in your case) it really is not. This is especially true for large orders that require multiple boxes. It is also not always clear to me that AA calculates the cost of insurance correctly for packages containing merchandise of more than $50 retail value. It is also confusing that the AA help pages refer to Parcel Post mailing when we were told some time ago that Parcel Post wasn't an option any more. Frankly, none of this should be a mystery. AA presumably knows what kind of shipping parameters were used by their calculator, it isn't spitting out a random number. A little transparency would make seller's lives easier without any negative impact on buyers. (And the AA help pages need a review to make sure that they are all up to date.)
    3 points
  2. IMO, the implication that the burden is on buyers prior to making a purchase to investigate whether sellers pocket extra money from improperly using media mail sounds kind of like, "hey, if the sellers can get away with it, then so be it." Since Atomic Avenue takes the approach of determining shipping charges to the buyer rather than allowing the seller to do so, it should be possible for Atomic Avenue to explicitly tell the buyer and the seller the shipping method used for that calculation. If at that point the seller elects to chisel a few extra bucks out of the system by using media mail, then the buyer can call them out in feedback etc... and claims that a seller is improperly using media mail that can be fact-checked using the tracking number that the seller is required to enter when they mark an order as 'shipped."
    2 points
  3. It isn't just you. I have also experienced these same problems with the AA wishlist.
    1 point
  4. I suspect that this is a question about buying multiple different issues from the same seller and how to do that with a reasonably low number of clicks. Atomic Avenue is in need of an overhaul in several areas, and this is one area that should get some attention from the programming team IMO. (Other items that should be on the "to do" list include: better integration of magazines, books, and newspapers into store listings and in-store search results; more transparency to seller and buyer regarding shipping method that was used in determining shipping costs; including the years of publication for titles in the drop-down hits when typing into the search bar much like how this is handled in ComicBase; complete updating of Atomic Avenue's Help pages to reflect current AA policies and standards etc.)
    1 point
  5. Hello, Brand new to Atomic, placed a few orders and needed to contact two of the sellers re: incorrect issues sent. I clicked the "problem with order" button and sent them an email, was wondering if there is a place where I can see my sent messages and also check an inbox to see if they have replied. thanks in advance for any help!
    1 point
  6. For what it is worth, I hear what you are saying, and I cannot disagree with you. It is indeed very bad form on two fronts: you were charged much more for shipping than the seller's cost, and you received a slower shipping service than what you paid for. You are correct that periodical comics are not supposed to be sent via Media Mail b/c of the advertising contained in them. Books without advertising can be shipped via Media Mail. Occasionally there will be a story of a postal clerk who denies a Marvel omnibus' eligibility for Media Mail, but those are supposed to be allowed. I assume that magazines (which are now sold on AA) cannot ship via Media Mail, but prose books (which are also sold on AA ) can still go via Media Mail.* Sellers may not know (or care) that when USPS inspects the contents of a Media Mail package (doesn't happen often, but it doesn't *never* happen), if the inspector determines that the contents do not qualify for Media Mail the *recipient* of the package gets charged the additional postage that is due. So a seller that sends periodical comics via Media Mail is asking the buyer to assume some risk of additional postage costs. Also bad form. IMO if you feel that an AA seller shipped at a substantially lower shipping service than what AA requires so that they could pocket the cost difference (which is what it sounds like for your situation), you can (and should!) indicate this when you leave feedback on AA for the transaction. If you *really* feel like you got badly overcharged for shipping relative to the shipping service that the seller actually used, you can also contact AA support via email and politely tell them the specifics of your experience. If this is a recurring problem related to a specific seller(s), then AA needs to know. *Another nudge to the folks at Human Computing that it sure would be helpful for buyers and sellers if books and magazines were browsable in sellers' store inventory pages on AA. This should have been in place when magazine and book sales first went "live" on AA.
    1 point
  7. No. We had a hardware-caused system-down a couple weeks ago, but no data breaches. Feel free to forward the article or alert to us directly at support@atomicavenue.com so we can correct it with the source.
    1 point
  8. We are sorry you are having a negative experience with a seller on Atomic Avenue. The seller has offered to reimburse you for your return shipping cost. But to get the refund for the book and the reimbursement, you need to ship the item back to the seller. Your feedback is visible to other buyers. Many buyers will review the statements from other buyers, as well as the seller's rank and rating before they buy. There is no need to correspond with the seller further, other than to return the damaged item, check your confirmation that your return has been received, and expect a refund within 5 days of the seller's receipt of the returned item.
    1 point
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    1 point
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