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Refunds and Authorization Holds

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If an item has been cancelled by the seller or buyer, or regraded by the seller, before the order has been marked as shipped, the buyer will receive a refund from Atomic Avenue within 24 to 48 hours. Your bank may take 3 to 4 business days to process the refund to your account. If you do no see a refund posted to your account within a week of the cancellation, contact Atomic Avenue at support@atomicavenue.com with the order number to receive proof of the refund.

In some cases, particularly if a seller has regraded items, and the buyer has cancelled the regraded items, the buyer may see multiple partial refunds for an order, rather than just one. If you placed several orders (purchased from multiple sellers simultaneously), and more than one seller cancels an item or an order, you will see separate refunds associated to the orders, rather than to the transaction.

In some cases, your bank may create an authorization hold before processing your transaction. You can typically recognize an authorization hold as it will marked as or be categorized as "pending." Typically, a bank releases an authorization hold when the payment is processed through to Atomic Avenue, but some buyers have reported seeing both the pending and processed transaction, which looks like a double charge. Typically an authorization is released within 24 hours, though buyers have reported seeing an authorization charge remaining for up to a week. If the authorization charge was for a payment which Atomic Avenue refunded, there could be further confusion as the bank itself can take 3 to 4 business days (excluding weekends, holidays and bank holidays) to process the refund to the account. You can contact Atomic Avenue at support@atomicavenue.com to investigate erroneous or duplicate transactions, which Atomic Avenue will investigate and correct within 24 to 48 hours. Unfortunately, if the charge you see is an authorization charge, Atomic Avenue does not see or have those funds, and cannot release the authorization hold. 

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