Jump to content

qty 2 of same book customers buys both so cart is 2 but have only 1 to ship how to cancel only one book


Recommended Posts

  • Richard Stapp changed the title to qty 2 of same book customers buys both so cart is 2 but have only 1 to ship how to cancel only one book
  • 5 weeks later...

Atomic Avenue does not support changing the quantity of items sold. Besides cancelling all items because you can't fulfil the quantity, there are some (less than ideal) work-arounds.

You can use the regrade feature to change the value of the items. For instance, if the order is for 2 items priced at $5 each, you can use the regrade feature to change the price to $2.50, so the buyer is still paying $5 although he is only getting one book. This requires communication with the buyer so that the buyer understands and will accept the regrade in a timely manner.

If there are more items on the order and one matches the price of the missing item, you can cancel it, and let the buyer know the cancellation is for the value of the missing item in the multiple items charged list, rather than a cancellation of said item.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...