Stephen J. Weihman Posted March 7, 2020 Share Posted March 7, 2020 Is there a way to cancel only 1 copy of a multiple quantity item? Example: Sold 5 copies of a comic book. Went to pull the books, and found I only have 4 copies in inventory. In AA, if I click on that item and try to cancel, it looks like it is going to cancel the entire quantity of that item. Is there a way to cancel only 1 quantity, making the order 4 copies of that particular book? Quote Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 9, 2020 Share Posted March 9, 2020 Any adjustment you need to make (qty, condition, price, note change), must be made in the ComicBase software. When done, go the internet menu>sell - this will refresh your online selling on AA. Quote Link to comment Share on other sites More sharing options...
Stephen J. Weihman Posted March 9, 2020 Author Share Posted March 9, 2020 (edited) Mark, this would be for a sale that had already been made. I had 4 copies of a book, and had an incorrect inventory on ComicBase - and my AA store - of 5 copies. All 5 sold. Wanted to know if it was possible to cancel just the one copy of that book in the order on AA. Looks like I can only cancel the entire item - meaning all 5 copies - and not just 1 copy. Edited March 9, 2020 by Stephen J. Weihman Quote Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 12, 2020 Share Posted March 12, 2020 email our support team at support@atomicavenue.com, provide the order number, brief summary of the situation, and they can advise you further. Quote Link to comment Share on other sites More sharing options...
Stephen J. Weihman Posted March 17, 2020 Author Share Posted March 17, 2020 Mark, will do. Quote Link to comment Share on other sites More sharing options...
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