[having trouble reinstalling my movies and pictures]

Hi Salvador

Contact ComicBase support at support@comicbase.com or check the ComicBase forums at forums.comicbase.com

[When is a suspended order considered shipped?]

There are only two options here: (1) The buyer accepts/cancels the item, or (2) The seller has to cancel the item. Any cancellation will indeed impact your record, but only mildly provided the vast majority of your other orders went out without a problem. Worth noting that there's a double-ding if the suspension hangs out there for a long time, since it'll be late as well, so reach out to the customer and let them know that the issue needs a resolution, and you'll have to cancel the item off the order if they don't respond.