Michael Hofbauer

I received an order around 12 p.m. on a Saturday. The post office closed at 1 p.m. They were closed Sunday and then Monday for Juneteenth. I was about to mail an order out the following morning when I got a cancellation from the buyer. Now I have 3 demerits on my record. If I have 2 business days to mail an order out, any idea why I got the demerits? I don't think this is fair as the buyer was a bit impatient during the days the post office was closed, out of my control.